Official Documents

Privacy Policy Andalas188 — Your Personal Data Protection

Your privacy is our priority. This document transparently explains how andalas188 collects, uses, stores, and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last Updated: January 2026

How We Protecting Your Data

256-bit SSL Encryption

All data transmitted between your device and andalas188 servers is protected with bank-grade 256-bit SSL encryption — no third party can intercept or read your information.

Secure Data Storage

Your personal data is stored on servers protected by strict access controls. Only authorised personnel may access such information.

No Data Sales

Andalas188 never sells, rents, or discloses your personal data to third parties for marketing purposes without your explicit consent.

Malaysia PDPA Compliance

All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and related data protection regulations.

Your Data Controls

You have the full right to access, correct, and request deletion of your personal data at any time through our support channels.

Unsubscribe Options

You are free to choose the types of marketing communications you wish to receive and may unsubscribe at any time without any hassle.

Privacy Policy Summary

Andalas188 takes our responsibility to protect member privacy seriously. This policy details our data handling practices. If you have any questions after reading this document, our support team is available 24/7.

1. Introduction

Andalas188 ("we", "Platform") is committed to protecting the privacy of all users who use our services. This Privacy Policy explains how we collect, process, store, and protect your personal information when you register, use, or interact with the andalas188 platform.

By using our platform, you agree to the practices described in this Privacy Policy. This document should be read together with Terms and Conditions and Responsible Gaming Policy us, which also forms part of the overall agreement between you and andalas188.

We act as the data controller with respect to the personal information you provide to us, and we ensure that all data processing is carried out in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

PDPA 2010 Compliance 256-bit SSL No Data Sales Full Right of Access

2. Information We Collect

We collect information from you through several different methods when you interact with the andalas188 platform. The type of information we collect depends on how you use our services:

A. Information You Provide Directly

  • Full name as stated on your identity card or passport.
  • Identity card number (MyKad) or passport number.
  • Date of birth for age verification purposes.
  • Email address and mobile phone number.
  • Current residential address.
  • Bank account or e-wallet details for deposit and withdrawal purposes.
  • Identity verification documents (KYC) uploaded during the verification process.

B. Automatically Collected Information

  • IP address and general location information based on IP.
  • The type of device, operating system, and web browser version used.
  • Access log data including pages visited, access times, and session duration.
  • Cookie data and other tracking technologies as described in Section 6.
  • Gaming information including betting history, wins, and losses.
  • Complete financial transaction records for auditing and compliance purposes.

C. Information from Third Parties

  • Identity verification information from trusted third-party KYC service providers.
  • Credit check or financial verification data required for legal compliance purposes.
  • Information from fraud prevention agencies to ensure platform security.

3. How We Use Your Data

Andalas188 uses your personal information only for legitimate purposes related to the provision of our services. The following are the primary purposes for which your data is used:

  • Account Management: Registering and maintaining your account, processing logins, and ensuring account security.
  • Identity Verification (KYC): Conducting necessary checks to fulfil legal obligations related to fraud prevention and anti-money laundering.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
  • Customer Support: Providing technical support and resolving inquiries or complaints you submit.
  • Platform Security: Detecting and preventing fraud, multi-account use, and other unlawful activities.
  • Legal Compliance: Meeting reporting obligations to relevant authorities in compliance with Malaysia's laws.
  • Service Improvement: Analysing usage patterns to improve the platform and overall user experience.
  • Marketing Communications: Sending promotional information and the latest offers — you may unsubscribe at any time.
Data Minimisation Principle

We only collect and process data that is strictly necessary for the purposes stated above. We do not collect information that is excessive or irrelevant to the operation of our platform.


4. Information Sharing & Disclosure

Andalas188 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are certain situations in which we may share your information with selected third parties:

  • Payment Service Providers: Transaction details required are shared with payment service providers to process your deposits and withdrawals.
  • KYC Service Providers: Identity data is shared with trusted and certified identity verification partners for compliance purposes.
  • Technology Service Providers: Technical infrastructure providers that assist in operating our platform, subject to strict confidentiality agreements.
  • Legal Authority: When required by law, court order, or a legitimate enforcement authority.
  • Anti-Fraud Agency: Information required to prevent fraudulent activity and protect the security of the platform and all users.

All third parties granted access to your data are bound by strict data protection agreements and are only permitted to use that information for agreed purposes.

Cross-Border Data Transfers

In certain cases, your data may be processed or stored on servers located outside Malaysia. When this occurs, we ensure that protection equivalent to Malaysia's PDPA standards is upheld by all parties involved.


5. Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

  • 256-bit SSL encryption for all data communication between the browser and server.
  • Encryption of sensitive data stored in databases using the AES-256 algorithm.
  • Role-based access control (RBAC) ensuring only authorised personnel can access sensitive data.
  • Two-factor authentication (2FA) for all internal access to data management systems.
  • Round-the-clock 24/7 security monitoring with an advanced intrusion detection system.
  • Regular security audits by independent third parties to identify and address potential vulnerabilities.
  • A comprehensive incident response plan to address any data breaches quickly and effectively.

While we take all reasonable precautions, no security system can guarantee 100% protection. You also play an important role in keeping your account secure by maintaining a strong password and never sharing your login credentials with anyone.


6. Cookies & Tracking Technologies

The andalas188 platform uses cookies and similar tracking technologies to enhance user experience, understand how the platform is used, and deliver more relevant content. Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Helping us understand how users interact with the platform through anonymised usage data for improvement purposes.
  • Functional Cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
  • Analytics Cookies: Used to analyse platform traffic and usage patterns to help us make better decisions in improving our services.

You can manage or block cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality and user experience of the platform.


7. Your Rights as a Data Subject

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

Rights Description Status
Right of Access Requesting a copy of the personal data we hold about you. Available
Right to Rectification Requesting correction of inaccurate or incomplete data. Available
Right to Erasure Requesting deletion of personal data subject to legal obligations. Available
Right to Object Objecting to data processing for direct marketing purposes. Available
Right to Restriction Requesting restriction of data processing under certain circumstances. On Request
Right to Portability Receiving your data in a machine-readable format. On Request

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days. In complex cases, we reserve the right to extend this period to 60 days with prior notice.


8. Data Retention

Andalas188 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. Our general data retention guidelines are as follows:

  • Active Account Data: Retained for as long as your account is active and for a reasonable period thereafter.
  • Financial Transaction Records: Retained for a minimum of seven (7) years in line with Malaysia's accounting and taxation legal requirements.
  • KYC Documents: Retained for a minimum of five (5) years after the business relationship ends, in line with anti-money laundering legal requirements.
  • Support Communication Logs: Retained for two (2) years for reference and service improvement purposes.
  • Game Data: Retained for three (3) years for dispute resolution and auditing purposes.

When data is no longer required, we will delete or destroy it securely using industry-recognised methods to ensure it cannot be recovered.


9. Third-Party Links

The andalas188 platform may contain links to third-party websites or services for your convenience. Please note that once you leave our platform and access external sites, the andalas188 Privacy Policy no longer applies.

We have no control over the content or privacy practices of those third-party websites. We encourage you to read the privacy policy of every website you visit. andalas188 is not responsible for any information you share with third-party websites.


10. Privacy Policy Amendments

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When we make material changes, we will notify you via a prominent notice on our platform or by email to the address registered with your account at least 14 days before the changes take effect.

Continued use of the platform after notice of changes is considered your acceptance of the amended policy. The "Last Updated" date at the top of this document indicates when this policy was last revised.

Tips for Users

We recommend that you review this Privacy Policy periodically, especially when you receive an update notice from us. This ensures you are always informed about how we protect your information.


11. Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Protection Officer (DPO) through the following channels:

  • Live Chat: Available on the platform 24/7 — the fastest way to get a response.
  • Email: [email protected] — for written enquiries requiring documentation.
  • FAQ: Visit page FAQ us for answers to frequently asked questions about privacy.

We are committed to responding to all privacy-related inquiries within three (3) business days. For formal complaints regarding data processing, you may also submit a complaint to the Department of Personal Data Protection Malaysia as the relevant supervisory authority.

Your Data Is Safe with Andalas188

Privacy is more than a promise — it is our commitment to every member. Join a community of Malaysian players who enjoy a safe, fair, and transparent gaming experience with andalas188.

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